Digital Crisis Center

Your account was hacked. Here's what to do.

Losing access to your Instagram, Facebook, Gmail, or other account is terrifying — and it happens to millions of people every year. Attackers move fast, but so can you. The first hours matter, and you don't have to figure them out alone.

What we can help with

  • Walk through the exact recovery steps for the platform you were locked out of.
  • Identify what else the attacker may have reached — email, banking, other logins — and lock it down.
  • Set up protections so the same thing can't happen again.

What's important to know

Platform recovery is decided by the platform, not us — but you'll get a clear, written plan either way.

Tell us what happened

All fields are handled confidentially by 1600 Avenue and shared only with our partner Yours AI to help you.

By submitting, you agree to be contacted about your request. See our Our Partners page for how we work with Yours AI.

What happens next

  1. Step 1

    We review your submission

    Usually within a few hours — a real person reads what you sent.

  2. Step 2

    We connect you with Yours AI

    Our partner's certified specialists provide a free assessment of what's at risk.

  3. Step 3

    You get a clear plan

    In plain language, from a real expert — step by step, no jargon.

We're honest with you: account recovery is decided by the platform, not us. What is guaranteed is a clear assessment and a written action plan. Read about our partnership with Yours AI →

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