The Digital Crisis Center
When something goes wrong online, most people have nowhere to turn.
Banks say call the platform. Platforms send you to a help article. Police say it's a civil matter. 1600 Avenue exists to be the place that actually picks up — America's nonprofit Digital Crisis Center.
Nobody's calling you stupid
Scams are engineered by professionals. Being targeted says nothing about you. Every conversation starts without judgment.
Nonprofit, not a sales funnel
We're a 501(c)(3) that has served communities since 2003. Our help is free, and we tell you honestly what can and can't be fixed.
Real experts, plain language
Through our partner Yours AI, certified specialists assess what's at risk and give you a written plan you can actually follow.
The ten crises we help with
These are the situations people bring to us every week. If yours isn't listed, tell us anyway — we'll point you somewhere useful.
What happens next
Step 1
We review your submission
Usually within a few hours — a real person reads what you sent.
Step 2
We connect you with Yours AI
Our partner's certified specialists provide a free assessment of what's at risk.
Step 3
You get a clear plan
In plain language, from a real expert — step by step, no jargon.
We're honest with you: account recovery is decided by the platform, not us. What is guaranteed is a clear assessment and a written action plan. Read about our partnership with Yours AI →
Crisis response is only half of what we do.
The same nonprofit that helps you recover also trains the next generation — students, schools, and communities learning AI and cybersecurity skills that keep them safe and employable.