The Digital Crisis Center
When something goes wrong online, most people have nowhere to turn.
Banks say call the platform. Platforms send you to a help article. Police say it's a civil matter. 1600 Avenue exists to be the place that actually picks up — America's nonprofit Digital Crisis Center.
Nobody's calling you stupid
Scams are engineered by professionals. Being targeted says nothing about you. Every conversation starts without judgment.
Nonprofit, not a sales funnel
We're a 501(c)(3) that has served communities since 2003. Our help is free, and we tell you honestly what can and can't be fixed.
Real experts, plain language
Through our partner Yours (yoursai.ai), certified specialists assess what's at risk and give you a written plan you can actually follow.
The ten crises we help with
These are the situations people bring to us every week. If yours isn't listed, tell us anyway — we'll point you somewhere useful.
What happens next
Step 1
Submit your request
Tell us what happened. Takes about 2 minutes.
Step 2
Create your free Yours (yoursai.ai) account
You'll be guided to yoursai.ai to set up a free account — no cost, no obligation.
Step 3
Click Support to connect with an expert
Once you're logged in, click the Support button (bottom right of your dashboard) to open a ticket. That's how you're connected to a real specialist.
We're honest with you: after you submit, you'll be guided to Yours (yoursai.ai) to create a free account and open a Support ticket. Account recovery is decided by the platform, not us. What is guaranteed is a clear assessment and a written action plan. Read about our partnership with Yours (yoursai.ai) →
Crisis response is only half of what we do.
The same nonprofit that helps you recover also trains the next generation — students, schools, and communities learning AI and cybersecurity skills that keep them safe and employable.