Digital Crisis Center

Your child needs help with something online.

Whether it's cyberbullying, an inappropriate contact, a scam, or something they saw that scared them — you're doing the right thing by looking for help. Parents don't need to be technical to protect their kids well.

What we can help with

  • Understand what happened, what to save, and what to report — without escalating the situation for your child.
  • Work with the school, the platform, or law enforcement when that's the right call.
  • Set up age-appropriate protections and a plan for the conversation at home.

What's important to know

If your child is in immediate danger, call 911. For exploitation, report to the NCMEC CyberTipline at 1-800-843-5678 right away — then come back and we'll help with the rest.

Tell us what happened

All fields are handled confidentially by 1600 Avenue and shared only with our partner Yours AI to help you.

By submitting, you agree to be contacted about your request. See our Our Partners page for how we work with Yours AI.

What happens next

  1. Step 1

    We review your submission

    Usually within a few hours — a real person reads what you sent.

  2. Step 2

    We connect you with Yours AI

    Our partner's certified specialists provide a free assessment of what's at risk.

  3. Step 3

    You get a clear plan

    In plain language, from a real expert — step by step, no jargon.

We're honest with you: account recovery is decided by the platform, not us. What is guaranteed is a clear assessment and a written action plan. Read about our partnership with Yours AI →

Other situations we help with