1600 Avenue

Digital Crisis Center

You lost money to online fraud. Here's what to do now.

Whether it was a romance scam, a fake investment, a wire transfer you were tricked into, or unauthorized charges — there are steps to take right now. Speed matters more than anything else with money movement.

Get help nowHow this works

What we can help with

  • Contact banks, card issuers, and payment apps with the exact language that triggers a fraud review.
  • File the reports that create a paper trail — FTC, IC3, and your local agencies.
  • Secure the accounts and devices the fraudster touched so it stops here.

What's important to know

No one can promise your money back — reversals are decided by your bank and the payment network. What is guaranteed is a fast, clear plan from a real expert.

Tell us what happened

All fields are handled confidentially by 1600 Avenue and shared only with our partner Yours (yoursai.ai) to help you.

By submitting, you agree to be contacted about your request. See our Our Partners page for how we work with Yours (yoursai.ai).

What happens next

  1. Step 1

    Submit your request

    Tell us what happened. Takes about 2 minutes.

  2. Step 2

    Create your free Yours (yoursai.ai) account

    You'll be guided to yoursai.ai to set up a free account — no cost, no obligation.

  3. Step 3

    Click Support to connect with an expert

    Once you're logged in, click the Support button (bottom right of your dashboard) to open a ticket. That's how you're connected to a real specialist.

We're honest with you: after you submit, you'll be guided to Yours (yoursai.ai) to create a free account and open a Support ticket. Account recovery is decided by the platform, not us. What is guaranteed is a clear assessment and a written action plan. Read about our partnership with Yours (yoursai.ai) →

Other situations we help with

I Think I've Been HackedGet help I Was ScammedGet help My Identity Was StolenGet help Someone Is Pretending to Be MeGet help